Frequently Asked Questions

+ What does Tellagami® mean?

We call our video messages (or short stories) a Gami video which rhymes with origami. Tellagami® is a spin on tell – a – gami. Get it?

+ What is the Tellagami® Edu app?

Tellagami® Edu is a paid version of the Tellagami® app loaded with features that allows classrooms to use the app without in-app purchases.

+ Can I use Tellagami® Edu on my device?

Tellagami® Edu is available for iOS.
The iOS app requires iOS 6.0 and up. Compatible with iPhone, iPad, and iPod Touch.

+ Can I download the app to my computer?

The Tellagami® Edu app is only available on smartphones and tablets.

+ How do I type a message?

1) Tap on the Message bubble.
2) Tap on the Text button.
3) Tap on the ABC button.
4) Choose a voice and enter your text.
5) Tap on Done to preview your message.
Click here to watch an example.

+ When I type something in the text box, I get an error message. What’s up with that?

Yikes! Clearly something is wrong. Please try again.

+ My keyboard disappeared when I try to type. [iPad]

Did you accidentally press the lower right button on the keyboard when holding the iPad? This causes the keyboard to disappear on the screen and appear as a white screen on the bottom half of the app. Pressing the "CANCEL" button takes you back to the main screen so you can press the "ABC TYPE" button again.

+ There is no keyboard when I try to type.

Are you using an external keyboard? External keyboards are not compatible with our app.

+ I can’t hear the character speak on my device. What’s wrong?

Hmm, are you sure your device is not muted and the volume is on?